Question 1

Do you offer same-day or emergency tuning services?

Accepted Answer

Absolutely. Although the schedule gets booked in advance, we are happy to accommodate for rush tuning and/or maintenance services when possible. Evenings and weekends can be available if needed. There will be rush charges depending on availability and the amount of advance notice. For more information, see the page Rush/Emergency Services.(theartfulkey.com/emergencypianocare)

Question 2

What is aural piano tuning?

Accepted Answer

Aural tuning means tuning by ear, the way it has been done historically before computers. There are specific processes that enable the tuning to be incredibly accurate using musical interval checks; they ensure the string is set exactly where it needs to be given that specific piano’s sound. Modern electronic tuning devices do save time and mental energy and can deliver great tunings, but we choose to fully embrace the aural tuning experience and enjoy listening to the piano to help it sound its best. For more detailed information, see the Aural Tuning page here.(theartfulkey.com/auralpianotuning)

Question 3

It's been awhile since my piano's last tuning; can it still be done?

Accepted Answer

Yes! Depending on how many years it’s been, it may take some extra time than just a normal tuning but most pianos tune up just fine even if it’s been 15-20 years. If the piano is 70+ years old there may be a risk of string breakage, but most strings can be replaced if needed with small charges for the parts and time.

Question 4

How long does a tuning take?

Accepted Answer

The average aural tuning takes about two hours from start to finish. If it’s been a long time since it was tuned or further repairs or maintenance need done, plan on the service call taking a little bit longer. Keeping the home quiet really helps with time efficiency and ease of tuning, and is much appreciated!

Question 5

How often should pianos be tuned?

Accepted Answer

It depends a bit on the piano and the person playing it. The general rule is once every year at a minimum, but newer pianos benefit from tunings every six months because they react more to the seasonal humidity changes. Some pianists are also more sensitive to when they go out of tune, so they’ll need a tuning at least every 6 months as well. Some pianos expected to perform at high standards are tuned very frequently; concert venues will have a tuning touched up before most every major concert and professional pianists or teachers may have tunings every three to four months.

Question 6

Why do pianos go out of tune?

Accepted Answer

Humidity change is the primary reason. Dallas-Fort Worth has a lot of humidity changes even within the home that the wood in pianos responds to, both seasonally and day-to-day. With the expansion and contraction of the wood, particularly the soundboard, the tension on the strings changes and accordingly their pitch. Playing the piano extensively can contribute as well, especially if it’s played by a more serious pianist.

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